Return Policy

It will be our pleasure, upon presentation of the original cash receipt, to exchange or refund any new and unused merchandise in its original packaging, within 15 days of the purchase, at any of the Hockey Experts, Sports Rousseau or L’Entrepôt du Hockey stores in Quebec.

Importante notice: Due to temporary store closures we are currently not allowed to accept returns. From the reopening date, you will have 15 days to return your purchases. This adjustment also applies to guarantees.

All refunds will be made in the same form of payment as the original purchase.

Restrictions:
  • For hygiene reasons, there is no refund or exchange on mouth guards, jock straps and underwear.
  • No refunds or exchanges on moulded skates.
  • Any purchase of a customized product will be considered as a final sale and cannot be returned or exchanged.
  • No returns/exchanges will be accepted during the following days:
    - Black Friday {1}
    - December 24, 26 (Boxing Day) & 27.

Also, it will be our pleasure, upon presentation of the original cash receipt, to repair or exchange any defective merchandise, at any of the Hockey Experts, Sports Rousseau or L’Entrepôt du Hockey stores in Quebec, within 90 days of the purchase.

However, sticks broken during usage are not covered by this return policy, and will be subject to the limited 30-day warranty of the manufacturer. See details in store.